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At BJP Laboratories, we are a leading contract manufacturer specialising in pharmaceutical and health supplement products, with a strong reputation for quality, compliance, and customer service. Our team works closely with local and international brands to help bring their products from concept to market with efficiency and care.
The Opportunity:
We are looking for an experienced and driven Account Manager to join our commercial team. In this role, you will be the key liaison between our customers and internal departments, responsible for managing client relationships, coordinating projects, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Manage and grow relationships with assigned clients across the product lifecycle
Coordinate cross-functional communication between customers, R&D, QA, production, and supply chain
Manage project timelines and deliverables, including NPD (New Product Development) launches
Provide accurate quoting, pricing updates, and product information
Ensure timely order processing, product release, and issue resolution
Maintain up-to-date knowledge of TGA and GMP compliance relevant to product manufacturing
Identify opportunities to improve service delivery and support client business growth
About You:
Minimum 2 years' experience in account management or customer service, preferably in pharmaceutical, nutraceutical, or FMCG manufacturing
Strong project management and communication skills
Ability to manage multiple priorities and work cross-functionally
Understanding of GMP principles and regulatory requirements is a strong advantage
Proficient in Microsoft Office and ERP/CRM systems
A proactive problem-solver with a customer-first mindset
What We Offer:
A supportive, collaborative work environment
Opportunities for growth and development within a growing business
Work with leading health and pharmaceutical brands
Competitive salary package based on experience
No agencies, thankyou
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have in a client services / account management role? Do you have experience in a sales role? Do you have experience in a role which requires relationship management experience? How many years of project management experience do you have? Do you have customer service experience? How many years' experience do you have as an account manager? How many years of B2B sales experience do you have?
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