Customer Service Officer – Bruce, ACT
Location: Canberra, ACT
Company: BGIS, Healthcare Client
Employment Type: Full-Time, Permanent, On-Site
Salary: $65,000 per year plus superannuation
Immediate Start
We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across industries. We pride ourselves on safety, efficiency, and operational excellence.
Purpose of the Role
BGIS is seeking a dedicated Customer Service Officer to support a critical healthcare environment. Reporting to the Operations Centre Team Leader in Adelaide, you will manage client requests, coordinate service delivery, and ensure compliance with OHS & E standards. The ideal candidate is adaptable, resilient, and enjoys working in a small team focused on day-to-day client service operations
Key Responsibilities
* Answer and manage incoming client calls and inquiries promptly.
* Lodge work requests via CMMS and coordinate with service providers.
* Maintain accurate records, data entry, and reporting of service requests.
* Handle complaints professionally and maintain strong stakeholder relationships.
* Ensure compliance with OHS & E policies and BGIS business systems.
* Support a small team while fostering a positive and collaborative environment.
Essential Qualifications, Experience & Skills
* Proven experience in a Customer Service Centre environment.
* Strong professional telephone manner, attention to detail, and communication skills.
* Proficiency in Word, Excel, Outlook, and CMMS platforms.
* English Proficiency: CEFR level B2 or above
* High School Certificate or equivalent.
* Flexibility and resilience to handle a challenging team and environment.
* Proof of COVID vaccination and up-to-date immunisations.
Desirable
* Certificate IV in Customer Service.
* Experience in Facility Management or trade service coordination.
Workplace Flexibility
This is an on-site role at a Canberra healthcare facility, with fortnightly shifts rotating between 8am–4pm and 12–8pm, Monday to Friday. Occasional public holiday work applies with penalty rates.
Why Join BGIS?
AFR Best Places to Work 2024 & 2025
Winner of Inspiring Workplaces Award 2025
Health perks including EAP, wellness programs & vaccinations
Career progression through internal mobility & secondments
Paid volunteer days and community support initiatives
Work180 accredited for gender equality and inclusion
How to Apply
If you are a proactive and customer-focused professional looking to join a supportive, high-performing team in a critical healthcare environment, we'd love to hear from you
BGIS is an equal opportunity employer and encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds .
Eligibility
Applicants must have full working rights in Australia.
Apply now to be part of a workplace that values diversity, safety, and continuous innovation.
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