Business Consultant Role at Objective Corporation
We create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, we are a leading developer of SaaS solutions for the government.
Our Role:
The position of Business Consultant is to provide business consulting for our solutions, across our products, and is responsible for all business aspects of our implementations, upgrades, and ongoing support.
Main Responsibilities:
* Workshop Facilitation – We facilitate requirements workshops with customers, using standard methodology templates to obtain specific project outcomes.
* Requirements Analysis – We analyze customer business processes as a precursor to solutions design, ensuring alignment of business processes to associated policies and identifying areas of (mis)alignment to our product suite.
* Solution Design - In conjunction with Technical Consultants, we architect a design solution which satisfies the customer's documented requirements.
* Solution Configuration – We configure our product suite to conform to the documented solution design as well as making evolutionary improvements to the solution through prototyping the solution with the customer.
* Functional and UAT Testing – We prepare test cases and detailed scripts to support customer functional and user acceptance testing.
* End-User Training - We conduct end-user training on core solutions.
* Advanced Training - We train customers in advanced aspects of our product use and product administration.
* Global Practice Contribution – We ensure continuous improvement in our work processes through contribution to our best practice and Business Consultant forums.
* Customer Satisfaction – We manage personal relationships with customers to ensure long-term relationships are enabled.
Your Skills and Experience:
* High degree of knowledge in Microsoft Office (Access, Excel, Advanced MS Word, Outlook).
* Strong understanding of SaaS delivery models.
* Experience in UML or similar process modeling.
* Able to deliver end-user and application administration training.
* Significant participation in functional, integration, or UAT testing.
* Data Migration experience is preferred.
* Baseline Clearance or willingness to obtain one is required.
Our Benefits:
* Hybrid work arrangements to support work-life balance.
* Access to EAP for confidential counseling.
* Extensive learning resources to develop your skills.
* Regular social events to promote team bonding.
* We recognize and celebrate our diverse team as pivotal to our strong employee engagement and high-performing culture.
Job Details:
* Seniority level: Entry-level
* Employment type: Full-time
* Job function: Consulting, Information Technology, and Sales
* Industries: Software Development