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IT Manager
Posted: 27/01/2026
Closing Date: 25/04/2026
Salary: $ $150,000.00
Job Type: Permanent - Full Time
Location: Gold Coast
Job Category: Hospitality & Leisure
THE OPPORTUNITY
The Signal Group is one of Australia's leading providers of staff identification solutions and branded merchandise. With in‑house manufacturing, global sourcing capability, and a fully integrated supply chain, we support clients from concept and design through to production, warehousing, and delivery. Our mission is to help organisations showcase and elevate their brands through innovative, high‑quality products that recognise people, strengthen identity, and support business growth.
THE ROLE
As our IT Manager, you will be at the centre of ensuring the stability, security, and efficiency of our technology environment. This is a hands‑on, operational role where you'll manage day‑to‑day IT support, oversee systems maintenance, and lead onboarding/offboarding processes while working closely with teams across the organisation.
Your technical insight, problem‑solving skills, and willingness to continually learn will be essential in supporting our inventory, sales, and production workflows and helping drive seamless business operations.
Key Responsibilities
* Own, maintain, and optimise all internal IT systems, devices, and user access.
* Manage the full fleet of hardware including laptops, printers, label printers, scanners, tablets, and production‑floor technology.
* Deliver timely troubleshooting and support across hardware, software, networks, phones, printing, and general IT queries
* Lead new‑starter setup including devices, accounts, permissions, and training, and ensure clean, secure offboarding for departing staff.
* Manage the IT budget and ensure alignment with organisational needs.
* Uphold strong cyber‑security practices and contribute to the deployment and management of systems including DMARC, inbound email filtering, antivirus, and endpoint management.
* Train employees in security protocols and support the development of security response playbooks
* Identify automation opportunities to reduce manual tasks and improve accuracy.
* Assist with system integration and workflow optimisation using tools such as MAKE
* Manage user permissions, MFA, and access policies, ensuring compliance and security.
* Oversee backups, disaster recovery, and data protection measures.
YOUR BACKGROUND
* Qualification in Computer Science, Information Technology, or a related field.
* Strong O365 administration capability.
* Experience with ERP platforms such as Cin7 (advantageous).
* Microsoft certifications (preferred).
* Exposure to integration or low‑code tools.
* Experience with B2B ordering platforms and maintaining transactional websites.
Benefits
Enjoy access to a wide range of benefits including hotel and dining discounts, birthday leave, 400+ retailer offers, salary‑sacrificing options, financial education, career development programs, wellbeing support, and free or discounted parking at selected venues.
APPLICATIONS
Apply online today, we look forward to hearing from you
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Mulpha Australia Limited