Job Overview
We are seeking a highly motivated and experienced retail leader to join our team in Toowoomba. The successful candidate will be responsible for leading a team of sales assistants, providing exceptional customer service, and driving sales growth.
Main Responsibilities:
* To lead, coach, mentor, develop & inspire a team of individuals empowering them to achieve their best results through collaborative leadership
* To orchestrate day-to-day store operations, ensuring the store is always on point, welcoming, and bursting with positive energy and a culture of excellence
* To resolve customer enquiries with patience and a sprinkle of magic, leaving customers with a lasting smile and a sense of satisfaction
* To assist with onboarding new team members by providing them with the tools & knowledge they need to surprise & delight our customers through personalized service and attention to detail
Key Requirements:
* To be well-versed in the retail environment and carry innovative practices in your bag of tricks to stay ahead of the curve
* To have mastered the art form of customer service and delivery of an exceptional customer experience
* To be a problem-solving pro with an innate ability to make thoughtful & well-informed decisions that drive business outcomes
* To be results-driven & charismatic individual who thrives in a collaborative environment by supporting their team to be the best version of themselves and delivering outstanding results
Benefits:
* Competitive remuneration package and employee discounts
* $80 monthly credit and 25% off Optus products and unique shopping discounts with retail partners
* Paid Connected Day each year to focus on culture, family, health, community, or whatever's important to you
* Inclusive paid parental leave (up to 14 weeks for primary caregivers)
* Direct your own development and build future-ready skills with industry-focused micro-credentials
* Build meaningful connections through employee-led networks and diversity initiatives
* Put your wellbeing first with free access to counselling and support services
* Flexible working arrangements – talk to us about how this role can be flexible for you