Background
The role is for a Production Support senior team member supporting the Market Risk Suite of Applications used in Asia. Market risk team manages a suite of applications that calculate the impact of market movement for assets under management. Person is required to work closely with the local ASIA risk managers, internal business teams, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc.) to provide the production support of market risk applications. Typical activities of the production support and management include but are not limited to: application and batch monitoring and health check to assure system availability and stable performance, production incident management, trouble‐shooting application performance issues. In carrying out the production duties, associate need to follow the bank's production processes and guidelines and document technical details both for the benefit of team knowledge sharing and for production audit requirements.
Responsibilities
* Application Support and Maintenance
* Event Management (Monitoring and Alert life cycle Management)
* Business Continuity Planning and Execution
* Incident Management
* Problem Management
* Known Error Management
* Service Request Management
* Release Management
* Change Management
* Configuration Management
* Relationship/Stakeholders Management
* Business Readiness/Pre Market Checks
* Compliance/Audit/Regulatory
* Knowledge Management
* Business Support Management
* Batch/Feed SLA Management
* Application and Platform Onboarding
* Capacity, Performance and Resiliency Management
* Tools Development & In-house Projects
Required Skills
* Graduate degree. Preference: Computer Science or Electronics
* 10+ years of relevant technology experience
* Unix & SQL
* Scripting languages such as Unix Shell scripting, Perl scripting etc.
* Investment banking experience is an added advantage
* Python (added advantage)
* Tableau (added advantage)
* Monitoring Tools: Exposure to Geneos ITRS, Dynatrace, Splunk, Grafana, Kibana, Cribl, IBM AIOps, and Netcool.
Desired Skills
* Programming experience (in one or more languages)
* Site Reliability & Engineering (SRE) experience
* Exposure to AI and AI‐enabled tools
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