We are seeking a skilled Technical Support Specialist to join our team.
This role involves providing high-quality technical assistance to clients via phone or email, ensuring data accuracy and integrity within our systems.
The ideal candidate will possess excellent communication skills, attention to detail, and a willingness to learn.
* Strong analytical and problem-solving abilities
* Ability to work under pressure in a fast-paced environment
* Proficiency in Microsoft Office Suite
Key responsibilities:
1. Respond promptly and effectively to client inquiries via phone or email
2. Provide expert technical support on hardware and software issues
3. Evaluate and escalate unresolved issues as necessary
4. Maintain accurate and up-to-date records of client interactions
5. Identify areas for process improvement related to data quality
6. Collaborate with other teams on ad-hoc projects as required
Requirements:
1. Possession of a Certificate 3 in Business Administration (or equivalent)
2. Previous experience in customer-facing roles is highly desirable
We offer a dynamic and supportive work environment where you can develop your IT knowledge and skills while making a meaningful impact on our clients' business operations.