Job Summary
We are looking for a Network Support Expert to join our team. As an expert, you will serve as a key resource on networking, fleet monitoring, and customer support practices.
Key Responsibilities:
* Handle complex network issues, serving as the escalation point of contact for business leaders and IT staff.
* Drive technical strategy and model troubleshoot methods for agents to follow.
* Collaborate with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations.
* Investigate customer contacts, drilling into unique and complex networking issues.
* Visit customer and partner locations, diagnosing, repairing, and installing complex networks.
* Be part of the on-call roster and handle incidents.
A Day in the Life:
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues.
Skills and Qualifications:
To succeed in this role, you will need:
* Exceptional knowledge of networking and customer support practices.
* Excellent problem-solving skills and ability to think critically.
* Strong communication and collaboration skills.
* Ability to work effectively in a fast-paced environment.
Benefits:
We offer a competitive compensation package, including benefits and opportunities for growth and development.