Maternity Leave Cover position (7 months).
About us:
With over 13,000 members spread across 85 countries, The Royal Academy of Dance (RAD) is one of the largest and most influential dance education and training organisations in the world. Established in 1920, to improve standards and re-invigorate dance training initially within the UK, the Academy helps and encourages its teachers to perfect their teaching skills and pass on this knowledge to their students.
RAD Australia, established in 1935, is currently the largest RAD office outside of the UK, with approx 1,500 members nationally servicing approximately 50,000 dance students each year. Every year more than 23,000 students take RAD exams nationally, and over 8,000 participate in our student events and courses. We have some 100 students studying annually on our Teacher Training programmes and offer a comprehensive Continuing Professional Development Programme.
Our Vision:
To be a global leader of excellence in dance education, inspiring future generations of teachers and dancers.
Our Values:
* Creative Innovators
* Champions of Wellbeing
* Open to All
* Happy to Help
* Exceptional Together
About the Position:
Working from our Headquarters in Darlinghurst, Sydney, the Membership Coordinator is responsible for the administration of membership portfolio activities and strategies to grow and enhance engagement with RAD and the provision of exceptional customer service and support to existing and new members.
Duties:
Implement the Membership Strategy in accordance with RAD strategic, operational, values based and governance requirements that incorporates the following core elements:
* Administer and maintain all aspects of membership administration in the RAD CRM, including but not limited to renewals, new members, and student memberships.
* Implement initiatives that grow the membership of RAD Australia.
* Work collaboratively across departments that intersect with membership activities
* Provide customer service support to RAD members with general enquiries in a timely manner.
* Manage member benefits scheme and explore opportunities to develop new member benefits.
* Work collaboratively with the Continuing Professional Development Coordinator to identify and deliver professional development activities for members and the dance industry more broadly.
* Work collaboratively with the Marketing Manager on strategies to promote and grow RAD membership.
* Attend meetings, provide reports and updates with quality input.
* Establish and foster partnerships with government and non-government organisations to further the objectives of the RAD and inspire the world to dance.
* Represent RAD at events and trade shows.
* Foster and promote a collaborative, problem solving work culture horizontally between departments and vertically within the department through to the National Director.
* Reflect the RAD values in the everyday work environment and promote and actively foster a collaborative, inclusive and positive workplace culture.
* Comply with WHS legislation and participate in the health and safety of all staff, volunteers, visitors, and contractors.
* Ensure the strict adherence to the RAD safeguarding policy and procedures.
About you:
* Relevant tertiary or VET qualifications in Administration, Management, or Business.
* Experienced in building and servicing membership portfolios.
* Strong time management skills including working to deadlines, planning and prioritising work, while attending to detail at all times.
* Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint), as well as booking or ticketing databases and CRMs.
* Excellent communication skills, both written and verbal.
* Ability to ensure delivery of activities and services in line with budget parameters, identify efficiencies and cost savings.
* Capacity to build and maintain good working relationships with a diverse range of people.
* Ability to solve and respond to day-to-day queries and escalate to seek advice and direction when required.
* Strong customer service skills and a commitment to a 'customer-first' approach.
* Ability to be flexible with working hours, particularly when delivering key events.
* Knowledge and understanding of the RAD, dance school operations, and the dance industry broadly.
* Knowledge or experience of the performing arts and/or not-for-profit sector desirable.
To be eligible for this position:
* Applicants must have existing Australian work rights.
* Staff undertaking this role will be subject to relevant National Police Checks and Working with Children Check
* Hold a valid driver's licence