Key Highlights:
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* Dynamic Service Desk Lead - a new opportunity to spearhead a high-performing IT Service Desk team and drive continual service improvement outcomes.
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A pioneering role awaits in our Canberra, ACT-based Federal Government client site. As the Service Desk Lead, you will oversee the daily management and operations of our IT Service Desk and Desktop Support Team, ensuring seamless support delivery while implementing innovative best practices and Agile approaches to automation and self-service.
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In this dynamic position, you will:
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1. Manage a high-performing Service Desk team, driving efficiency and excellence in incident, request, and problem management.
2. Develop and implement process improvements to enhance the client experience and support team skills.
3. Collaborate with stakeholders to deliver exceptional customer service and build strong relationships.
4. Maintain compliance and reporting requirements, identifying areas for improvement and opportunities for growth.
5. Lead by example, fostering a culture of innovation, teamwork, and continuous learning.
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Your success in this role will be measured by your ability to:
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* Demonstrate technical knowledge of IT systems, networks, and applications.
* Drive service desk efficiency and quality through data-driven decision-making.
* Build and maintain effective relationships with clients, stakeholders, and colleagues.
* Communicate complex technical information effectively to non-technical audiences.
* Prioritize tasks, manage competing demands, and adapt to changing priorities.
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We are seeking an experienced Service Desk professional with a passion for innovation and customer-centricity. If you are a natural leader who thrives in fast-paced environments, we encourage you to apply.
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About Us: We are a leading provider of technology services, dedicated to delivering exceptional results and creating value for our clients. Our commitment to diversity, equity, and inclusion drives our hiring practices, and we welcome applications from all backgrounds and perspectives.
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Benefits: Enjoy a competitive compensation package, flexible working arrangements, and access to ongoing training and development opportunities.
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Eligibility: Australian Citizens with an active NV1 or higher security clearance are preferred.
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What We Offer: A dynamic work environment, collaborative team, and opportunities for growth and development.
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Get Started: Apply today and take the first step towards an exciting career as our Service Desk Lead!
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