DIRECTOR COMMERCIAL QUALITY APAC
Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
Position Overview
The Commercial Quality Director at Permobil is the regional leader responsible for ensuring product quality, regulatory compliance, and customer satisfaction after products enter the market. This role bridges Quality, Commercial, Supply Chain, and Regulatory teams to strengthen the customer experience, ensure compliant distribution operations, and drive continuous improvement based on post-market insights.
This leader oversees regional post-market quality systems and distribution quality compliance – including complaint handling, vigilance, field actions, post-market surveillance, and quality oversight of distribution centers, importers, warehouses, and third-party logistics (3PLs).
This role reports directly to the EVP of Quality & Regulatory and serves as a business partner, with a dotted-line reporting relationship to the Regional President.
Key Responsibilities
* Serve as the voice of Quality, influence stakeholders, resolve customer complaints, represent Quality in key interactions, and champion a culture of compliance,
* Lead complaint handling, vigilance reporting, and field corrective actions; manage post-market surveillance, trend analysis, risk evaluation, and drive improvements through cross-functional collaboration,
* Oversee quality in distribution centers, warehouses, importers, and 3PLs; manage finished goods, labeling, import/export compliance, and Quality Agreements; ensure traceability and documentation with Supply Chain and Regulatory Affairs,
* Maintain compliance with medical device regulations; lead/support inspections, audits, field actions, recalls, and regulatory reporting,
* Coordinate with Regulatory Affairs and Legal Manufacturers for product introductions, market access, facility registrations, and quality system certifications,
* Use data and KPIs to monitor performance, reduce risk, harmonize processes, and develop team capability and overall quality culture.
Skills and Qualifications
* A bachelor’s degree in Engineering, Life Sciences or related discipline (an MBA or equivalent advanced degree is preferred),
* 10+ years in Quality, Regulatory, or Post-Market functions within the medical device or med-tech industry,
* Experience overseeing distribution, warehousing, import/export, and 3PL quality agreements,
* Strong working knowledge of FDA, EU MDR, ISO 13485, and MDSAP requirements,
* Proven ability to influence across matrixed global teams and collaborate cross-functionally with Commercial, Supply Chain, and R&D,
* Passionate advocate for patients and product quality,
* Strategic, analytical, and customer-focused,
* Strong communicator and relationship builder,
* Able to balance business objectives with regulatory and ethical responsibilities.
Who are you?
You are a strategic, customer-focused leader passionate about product quality and patient safety. As Commercial Quality Director, you bridge Quality, Commercial, Supply Chain, and Regulatory teams to enhance the customer experience, ensure compliant distribution, and drive improvements from post-market insights. You influence stakeholders, resolve customer issues, and champion a culture of compliance while balancing business objectives with regulatory responsibilities.
Why is this role a perfect next step for you?
* You’ll make a difference. Every day.
Everything we do leads to improving the lives of the people who use our products. Through our evidence-based innovations, we make a difference to people’s lives.
* You’ll make your mark as part of our future.
We collaborate with colleagues across borders to Innovate for Individuals. The impact you personally make could change the world.
* You’ll feel welcome from day one.
We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone at Permobil cares as much as you do about making a positive difference.
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