Customer Experience Manager Position Overview
Deliver exceptional customer satisfaction by leading a dynamic team as a Customer Experience Manager.
Build strong relationships with customers, manage call management and order processing functions, and contribute to improvements in ERP & CRM systems.
* Grow wallet share through strategic account development.
* Optimize operations for seamless customer experiences.
* Enhance overall efficiency through data-driven decision-making.
Ideal Candidate Qualifications
* Prioritize customer satisfaction above all else.
* Possess outstanding attention to detail and remain calm under pressure.
* Have a proven track record of process improvements and implementation.
* Be highly organized, punctual, reliable, and accountable.
* Demonstrate strong teamwork and communication skills.
Selection Criteria
* Minimum 3 years of experience in Customer Service Management.
* Experience leading a team of 5+ people.
* Familiarity with Lean principles is an asset.