Randstad is currently seeking several experienced Service Support Officer APS3 to join a high-performing federal government team.
Labor Hire | Canberra, ACT | 24 months
Position Description
* Provide high-quality customer service as the first point of contact via face‐to‐face, phone, email and SMS.
* Deliver frontline reception services and manage client appointments and enquiries.
* Respond to client enquiries, provide information in line with policies and refer to appropriate teams.
* Perform administrative support tasks for operational service delivery.
* Maintain accurate data entry, record keeping and workflow processing.
* Coordinate appointments using a client management system.
* Assist in organising events, meetings and community programmes.
* Prepare and distribute internal and external correspondence such as referrals, appointments and follow‐ups.
* Provide administrative support for external referral processes and stakeholder coordination.
* Support day‐to‐day operations through management of correspondence and deliveries, travel arrangements, invoice processing, resource requests, and property and maintenance matters.
* Assist with reporting, data collection and quality assurance activities.
* Work collaboratively within multidisciplinary teams to support service delivery.
* Follow workplace policies related to WHS, diversity and code of conduct.
* Contribute to a positive, inclusive and client‐focused work environment.
Key Capabilities
* Strong customer service skills with the ability to manage sensitive or complex enquiries.
* Effective communication skills (written and verbal) across a range of stakeholders.
* Ability to work in a fast‐paced, client‐facing environment.
* Sound administrative and organisational skills with attention to detail.
* Ability to manage multiple tasks and prioritise workload effectively.
* Experience with data entry, record management and administrative systems.
* Capability to work both independently and as part of a team.
* Professional, empathetic and client‐focused approach.
* Ability to handle confidential information with discretion.
* Adaptability and willingness to learn new systems and processes.
* Understanding of, or ability to quickly learn, policy and procedural frameworks.
* Strong problem‐solving skills and ability to escalatate issues appropriately.
Position Requirements / Qualifications
* Australian Citizen.
* Must hold or be able to obtain a Working with Vulnerable People or Working with Children check.
* Must pass a police check (NCCHC) and be eligible to obtain / maintain Baseline clearance.
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