Take on a new challenge within our Client Protect Team who are passionate about supporting clients in need, while protecting them from fraud and scams. We review, analyse and verify transactions with a key focus on prevention and detection. Make a difference in creating positive customer experiences and protecting customers from fraud and scam risk.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play
As a member of our Client Protect Team, you will be responsible for protecting clients and their funds across our Banking and Financial Services products. We support clients 24/7 providing flexible working shifts, with rostered hours from Monday – Sunday, with day and night shifts. You will support our clients by providing online support to clients with a strong focus on identifying possible fraudulent actors. In addition, you will be validating transactions with clients which may be identified to be of risk, with the overall view to preventing fraud and scams.
This role provides the opportunity to career progress into a senior fraud analyst role which provides high care support to victims and helping prevent further loss. You will also work with internal teams to aid clients in seeking recovery of lost funds.
What you offer
- Keen interest and awareness in fraud including application fraud, scams and identity takeover trends and principles
- Client-centric and committed to delivering exceptional customer outcomes to protect clients
- Naturally inquisitive with highly developed problem solving and decision-making skills
- Ability to work towards tight deadlines with strong attention to detail in a fast-paced environment
- Strong financial services experience and understanding of various Banking and Financial Services products
We love hearing from anyone inspired to build a better future with us, if you\'re excited about the role or working at Macquarie we encourage you to apply.
What we offer
- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About the Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business, or investing to manage wealth.
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
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