Customer Experience Team Leader
As the team lead, you will be responsible for overseeing a group of customer service professionals to deliver exceptional customer experiences and meet or exceed performance targets.
* Lead, coach, and mentor the customer experience team to ensure high levels of performance and consistent service delivery.
* Monitor key performance indicators, customer satisfaction ratings, Net Promoter Score, and other metrics to drive continuous improvement.
* Develop and manage team rosters, leave, and coverage plans to ensure seamless customer support.
The ideal candidate will have a proven track record of leading high-performing teams in customer-facing roles, with a focus on coaching, performance management, and meeting Key Performance Indicators.