EXPATS DELIVERY MANAGER
Define the organizational structure, roles, and responsibilities for new delivery teams from the
ground up.
Lead the recruitment, onboarding, training, and mentoring of new team members to ensure
technical excellence and cultural alignment.
Implement best practices in team management, performance measurement, and professional
development to foster a high-performance culture.
Manage resource allocation and capacity planning to meet project demands efficiently.
Serve as the primary point of contact and accountability for project portfolios with clients and
stakeholders located in Developed Countries (e.g., Australia, North America, and Europe).
Ensure seamless operational alignment and communication across different time zones,
maintaining exceptional client satisfaction and loyalty.
Develop a deep understanding of market-specific requirements, compliance standards, and
commercial expectations within the Developed Countries regions.
Translate global client feedback into actionable plans for the delivery teams.
Actively identify and support pre-sale opportunities, working closely with the sales team to
expand the scope of existing contracts and cultivate long-term strategic client partnerships.
Oversee the end-to-end delivery life cycle, ensuring all projects are completed on time, within
budget, and to the highest quality standards.
Implement and optimize delivery methodologies (e.g., Agile, Scrum) tailored for globally
distributed teams.
Manage delivery risk, anticipate challenges, and proactively implement mitigation strategies.
Monitor key performance indicators (KPIs) related to delivery efficiency, quality, and financial
performance.
JOB DUTIES & RESPONSIBILITIES
EDUCATION
Bachelor's degree in Computer Science, Business Administration, or a related field.
WORK EXPERIENCES
Minimum 1+ years of employment experience in Vietnam..
Minimum 5+ years of experience in a Delivery Manager in IT industry.
Demonstrated experience successfully building, structuring, and leading new technology
delivery teams (e.g., growing a team from 0 to 15+ resources).
Significant experience managing clients and delivery programs within the Developed
Markets (specifically Australia, America, and European countries), familiar with cultural and
operational nuances in these regions.
Experience in supporting business development and Pre-sale activities within a client
services or delivery context.
Expert-level knowledge of project management methodologies (Agile, Waterfall) and delivery
best practices.
Exceptional communication, negotiation, and executive-level presentation skills.
LANGUAGE SKILLS
* Excellent English ability (writing, verbal) and able to communicate effectively at all levels
(must be able to present to a group of stakeholders)
WHY YOU LOVE WORKING HERE
Competitive salary and benefits including Premium Healthcare package insurance
13th month salary, Performance bonus
16 days annual leave
Comprehensive Training Courses (Languages, Technical and Soft-skill)
Language Certificate allowance (TOIEC, IELTS and Japanese)
Lunch and bus/ parking allowance
Fun team activities and outings
Sponsored happy hour and sport clubs
Comfortable work space and friendly colleagues
Working time: 8am-5pm
INTERVIEW PROCESS
Round 1: Technical interview
Round 2 : Test (TestDome platform)
Round 3: Final Interview with Director