Job Overview
We're seeking a talented Junior Software Support Specialist to join our Canberra-based team. This exciting opportunity is perfect for an early-career professional eager to develop their technical skills and expertise in software support.
You will work collaboratively with experienced engineers to deliver high-quality software support to government and defence clients, while gaining hands-on experience with cutting-edge tools and secure systems.
This role offers a chance to work with AI-assisted support technologies, automation tools, and intelligent diagnostics as part of our modernisation initiatives.
* Provide Level 1 software application support and resolve user issues efficiently.
* Follow structured troubleshooting methodologies to diagnose common incidents.
* Elevate complex issues to senior engineers or development teams.
* Assist with software updates, configuration changes, and routine system checks.
* Maintain accurate documentation, support guides, and knowledge-base articles.
* Leverage AI-powered tools to assist with ticket triaging, log analysis, and issue identification.
* Monitor system health and report anomalies.
* Work within established security, operational, and compliance procedures.