Imagine a career where every decision you make has a real impact, where you provide crucial help when it's needed most. As a Communications Operator, you'll find purpose, pride and fulfilment, knowing you're making a difference in the community and saving lives. Every second counts and your voice could be the one that changes everything.
Refer to the role description for more information.
Multiple vacancies are available across Police Communications Centres that include Brisbane, Beenleigh and Toowoomba.
Multi week, tiered training for these positions will occur at Police Headquarters in Brisbane commencing August 2026.
Responsibilities
* Answer emergency Triple Zero (000) calls – be the first voice people hear in a crisis.
* Manage police radio dispatch duties – coordinate resources for rapid response.
* Prioritise officer and public safety – every decision matters.
* Assess and manage risk factors – make critical judgments under pressure.
* Provide reassurance to distressed callers – help them feel safe and supported.
* Operate advanced communication systems – enable life‐saving actions.
* Operate in a 24/7, year‐round shift environment, including afternoons, nights, weekends and public holidays with penalty rates applied on top of your base wage. Adaptability and resilience are essential.
Qualifications and Personal Attributes
* Strong questioning and listening skills to make sound decisions under pressure.
* Confidence to think on your feet and make critical decisions.
* Ability to follow structured processes while navigating multiple IT systems.
* Fast and accurate typing skills.
* Capacity to talk, type, listen and think simultaneously.
* Excellent written and verbal communication skills.
* Resilience, professionalism and patience in high‐pressure situations.
* Empathy and a genuine desire to assist those in need.
Why Join Us?
Take the first step towards a challenging and rewarding career where your efforts truly make a difference.
The Queensland Police Service (QPS) Communications Group plays a vital role in ensuring community safety by providing emergency call and dispatch services across the state. As the first point of contact for members of the public during critical situations, our team works around the clock to deliver accurate, timely, and professional support to frontline police officers.
Staffed by highly skilled Communications Operators, Police Officers and dedicated corporate personnel, the Communications Group is committed to excellence in service delivery. We pride ourselves on maintaining a healthy, safe, and inclusive workplace that reflects the diversity of the community we serve.
About The Communications Group
The Queensland Police Service Communications Group operates as a state‐wide, virtualised network, ensuring seamless and efficient emergency response across Queensland. With Police Communications Centres including Brisbane, Beenleigh, Maroochydore, Townsville, Cairns and Toowoomba, the Communications Group provides critical call‐taking and dispatch services to support the community in frontline police operations.
This virtualised operating system enables collaboration and resource sharing across all PCCs, ensuring that no matter where a call originates, it is handled with the same level of professionalism and urgency. As a Communications Operator, you will be part of this interconnected network, contributing to a unified effort to enhance community safety and provide life‐saving support when it matters most.
For further information, please visit https://www.police.qld.gov.au/staff-member-careers/careers-at-qps.
Applications remain open for 12 months. Job Ad Reference: QLD/687355/26. Closing Date: Wednesday, 13th May 2026.
Occupational group: Customer Service/Call centre.
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