Customer Experience - Post Sale Representative
About Us:
At RESINC Solar, we are the leading solar company in the Central Coast / Newcastle region, known for our exceptional customer service and strong industry reputation. Since 2016, we've been helping Australians reduce their power costs and transition to renewable energy with top-of-the-line solar and battery solutions. With thousands of satisfied customers, we've earned a glowing 4.9-star rating across review platforms, and our team is proud of the fun, vibrant culture we've built together.
We believe in rewarding our people for their efforts, celebrating our wins together, and delivering outstanding results to our customers.
About the Role:
We're looking for a dynamic, friendly, and customer-focused individual to join our team as a Customer Experience - Post Sale Representative. This role is all about connecting with our customers after their solar systems have been installed and ensuring they have a seamless, positive experience with their new system.
You'll be the face of RESINC Solar, visiting our customers' homes to assist with system setup, troubleshooting, and ensuring they have everything they need to start using their solar system effectively. Your work will help create raving fans, build strong relationships, and increase customer loyalty for future referrals and positive word-of-mouth.
In addition to your exceptional people skills, you should be IT-savvy enough to assist customers with downloading monitoring apps and connecting their solar systems to home Wi-Fi networks. You'll also help us collect feedback and create great content for our social media and review platforms.
What You'll Do:
* Attend Post-Installation Home Visits: Visit customers after their solar systems have been installed, providing that extra touch of exceptional customer service.
* Assist with System Setup: Help customers set up their solar monitoring apps and reconnect their systems to our monitoring portals where needed.
* Conduct Customer Satisfaction Surveys: Gather valuable feedback from customers to ensure we continue delivering the best service.
* Capture Great Content: Take high-quality photos of the installed solar systems for social media and review platforms.
* Build Strong Relationships: Use your charm and communication skills to connect with customers and make their experience with RESINC Solar memorable.
What We Offer:
* Company Vehicle: Get around with a fully equipped company vehicle.
* Expense Card: A company-provided expense card for work-related purchases.
* Laptop & Phone: Stay connected with a company laptop and phone.
* Performance-Based Bonuses: Earn bonuses based on your performance, alongside a competitive base wage.
What You Bring:
* Exceptional communication and interpersonal skills
* Strong customer service experience and a passion for helping others
* Comfortable with technology and able to assist customers with app setups and system connections
* A proactive, can-do attitude and an eye for detail
* Full driver's license and a reliable, friendly personality
If you're looking to make a real impact on our customers' experience and play an important role in the post-sale journey, we'd love to hear from you.
Apply now to join the RESINC Solar team and help us create happy customers who are excited to spread the word about our services