We are seeking a highly skilled Service Coordinator to join our team. This role is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment.
The successful candidate will be responsible for coordinating the end-to-end delivery of service requests from valued customers, ensuring prompt and efficient resolution of issues.
Key responsibilities include:
* Acting as the primary point of contact for customers throughout their service request
* Investigating and understanding the root cause of machinery issues
* Accurately assessing customer needs and logging them into our CRM system
* Liaising with technicians to ensure they are properly equipped and supported for each site visit
* Providing regular service updates to customers throughout the entire process
This role requires excellent communication and problem-solving skills, with a strong emphasis on delivering exceptional customer service.
To be considered for this position, you must have prior experience in customer-facing roles, with a proven track record of providing outstanding service and support.
As a Service Coordinator, you will play a critical role in ensuring the success of our business by building strong relationships with customers and driving results-oriented solutions.
If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
We offer a dynamic and supportive work environment, with opportunities for growth and development.