Job Description
What you need to know about your new role…
* Full-Time paid comprehensive training in a supportive environment
* Located in West Perth (right near the City West Train Station)
* Salary- $53,000 - $55,000 + Superannuation
* Operating hours are from 7am-7pm Monday – Friday so you can enjoy your weekends!
Life at TSA will look different and exciting everyday but here’s what will stay the same…
* You will encourage, support and educate customers updating information through their self-service portals
* Build strong and authentic connections with your customers, ensuring they are provided with the highest customer experience
* Use critical thinking and a solution driven mindset to resolve customer enquiries
* Provide assistance to vulnerable customers with an empathetic approach
* Present the highest level of customer care
Why work with TSA?
* Our #TSAWays are what we are all about. Think of them as the vibe!
* Join a company that promotes from within – work your way up and across the business
* Comprehensive training, with ongoing coaching and development
* A vibrant and rewarding recognition program - We love to celebrate our people!
* We are proud of our fun, friendly and supportive team environment
When you choose a career with TSA you’re choosing…
* Health and wellness benefits
* Internal progression opportunities
* A rewarding role that makes a real difference
* Exciting events and competitions throughout the year
* A role where you learn while you earn
Qualifications
To take this next step you are …
* A Great Character - respectful, open, honest, transparent and authentic, with integrity
* A Strong Communicator – personable as well as articulate
* Driven - no task is too big
* Technically Savvy – can navigate multiple systems at once
* Organised – you are always two steps ahead
* Engaging – people love interacting with you
* Resilient – you bounce back from difficulties
* Collaborative - you love working with and learning from others
* Flexible – you work around requests to ensure results are delivered
* Empathy – You have an empatheic approach to customers
*Eligible applicants must hold Australian Citizenship, be 18 years of age and pass a series of pre-employment and police checks*
Additional Information
Curious to see some perks and find out more about us? Check out the links below or just press that apply button and we’ll show you everything!
* Website: https://tsagroup.com.au/
* Instagram: tsa_group_
* LinkedIn: https://www.linkedin.com/company/tsa-group-australia/