12 month contract | $1,200 day rate
- Strong Azure Experience Needed
- Role based within the energy sector
Launch Recruitment are looking for a Technical Account Manager/ Technical Service Delivery Manager to join a project within the energy sector. Looking for someone with robust azure experience the Technical account manager will provide technical oversight of the customer's managed services IT environment and guide both our technical teams and the customer to deliver successful outcomes for that environment.
**Role Objectives**
- Ensure the energy company has an accurate technical understanding of the customer's environment and how it translates to what the customer needs
- Be responsible for driving technical improvements to the customer via new and existing technologies.
- Develop and maintain strong technical relationships with customers and their technical teams.
- Remain hands on and escalate tickets and major incidents ensuring the best possible outcome for the customer
- Ensure service levels and contract obligations are met, such as monitoring, capacity management and disaster recovery. Focusing heavily on the Azure platform
- Being a the 'go to' for the customer for technical queries and understands the interdependencies of interfacing services with other service providers.
- Be confident in ensuring the companies best practice, ensuring policy and process is following
- Supporting/leading a small team
**Role Requirements**
- Previous experience as a Help Desk Manager, Service Delivery Manager or a Technical Account manager
- Strong Azure experience (essential)
- Previous experience in the energy sector would be beneficial
- Proven track record in building and developing effective client relationships
- Expert Knowledge of knowledge of Microsoft Operating Systems (Server & Desktop)
- Confident having technical discussions with stakeholders, clients and customers
- Strong ability to coordinate troubleshooting efforts will be second to none.
- Previous experience developing and documenting procedures for technical support processes
📌 Technical Account Manager
🏢 Launch Recruitment
📍 Melbourne