Responsibilities
* Assist people to remain living at home for as long as possible through enabling independence and supporting their care needs;
* Enable clients to have a choice and flexibility in the way that care and support is provided at home;
* Maintain caring relationships with care recipients by providing services based on the signed agreement;
* Perform all duties with professionalism and care;
* Perform care and support services in accordance with client care plans in a timely and effective way taking into account the client's abilities, preferences and decisions
* Assist the clients with daily living activities and or personal care according to their care needs and care plan ensuring their independence and dignity is maintained
* Perform light domestic household duties including but not limited to meal preparation, cooking, feeding washing dishes or laundry
* Perform general household cleaning including but not limited to dusting, mopping, ironing, vacuuming, cleaning toilet & bathing areas
* Assist toileting of clients including transferring clients using appropriate equipment
* Accompany clients on social outings, client services, medical appointments and shopping ensuring safety of the clients
* Provide companionship and emotional support to client
* Monitor client progress and changes, report any changes to client condition or environment in a timely manner
* Document and record information accurately and in a timely manner
* Maintain the privacy & confidentiality of client at all times
* Comply with organisational, policies, and procedure as implemented and enforced
* Carry out all reasonable and lawful instructions by your Supervisor and maintain skills and knowledge in relation to your work including attending staff and supervision meetings
* Attend and complete all annual mandatory and compulsory training or refresher courses to make sure you comply with the legislative requirements of your role
* Act as a constructive member of the Operations team
* Proactively be aware of safe working conditions and follow safe work practices in all areas and report all incidents and potential hazards in a timely manner
* Maintain a high standard of conduct and work performance and model Melbar's Values to promote the organisation's reputation with internal and external stakeholders
Key Performance Indicators
* Consistently comply with company policy and procedures including incident reporting, care delivery, manual handling, risks and hazard
* Consistently demonstrate duty of care to clients while advocating for their independence, dignity and choice
* Consistently providing quality and professional customer service
* Client engagement and feedback are consistently positive and indicate respect for the service and good working relationship
* Client indicate a high level of satisfaction with the service
* Quality standards and regulatory compliance are met;
* All compulsory and mandatory training are completed on time
* Consumer incidents/hazards/injuries reported in a timely manner
* Professional Behaviour and Conduct aligns with Melbar Values and consistently and effectively modelled in all work interactions
Qualifications
* Certificate III in Aged Care/ Disabilities/ Individual Support is essential;
* A current First Aid Certificate is required;
* A valid Australian driver's license
* Own reliable and roadworthy car with current comprehensive insurance
* A National Police Criminal Record check from within the last 12 months.
Individual Quality, Health, Safety and Environmental Responsibilities
* Work Safely;
* Ensure that your actions do not put others at risk;
* Ensure that your work area is free of hazards; and;
* Cooperate with the Company and/or Company Management to ensure the health and safety of all employees and customers at our workplace.
Experience, Competence, Skills & Knowledge
Experience
* Relevant experience in Aged Care/Disability Support or Community Care environment
Skills
* Ability to work in a team environment and independently;
* Demonstrate ability to work with limited supervision;
* Good time management skills;
* Good computer literacy skills including ability to communicate electronically via phone and email
* Bilingual skills are desirable with Mandarin as the compulsory language;
* Sound judgement, initiative, confidentiality and sensitivity in the performance or work;
* Strong communication and organisational skills;
* Desire to share interests and a passion for helping others;
* A kind, caring and empathetic nature with an inclusive attitude.
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