**About our Organisation**
The JELD-WEN Family of Companies is a leading international building materials Group, known for superior quality, service and innovation in the design of windows, doors, shower screens and wardrobes.
As part of that large and successful group, **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With the safety and development of our people, our key priority is our work environments provide a supporting, professional, welcoming environment for employees to develop to their full potential.
**About our Opportunity**
As an Installation Coordinator and integral team member of our Stegbar Pooraka branch, you will be the conduit between our customers, our manufacturing and our Installers in the field by coordinating the installation of Windows and Door products. Our team provide an exceptional level of service within a fast paced environment, customer service must be at the forefront of every interaction as you navigate interactions between customers and Installers providing a clear flow of information to enable jobs to be scheduled in a timely and efficient manner. At times you will need to troubleshoot solutions with respect to installation issues and timings to improve the customer experience and meet the requirements of our customers.
In addition, you'll:
- liaise with production in regard to the completion of products
- schedule installation dates in line with production dates and customer needs
- work in partnership with customers, installers and internal personnel for any order-related matters by providing support and resolving issues as they arise
- prepare documentation for installations
- cross-checking of installer invoices
**About You**
We're looking for an agile team player who is methodical but adaptable to any situation presented to them. You'll need to be pragmatic in your approach to providing quality customer service with the capability of lateral thinking when resolving problems that arise. We're looking to leverage your experience in customer service and administration/data entry where you have previously arranged appointments or scheduling along with a keenness to learn and an excellent attitude to participate in our extensive training.
You must be/have:
- highly organised, able to multi-task and prioritise multiple tasks
- ability to work calmly and efficiently with tight deadlines
- enthusiasm to work in a rapidly changing & challenging manufacturing environment
- data entry skills with high attention to detail and accuracy
- competency using MS Suite, ability to quickly gain competency with in-house systems
**What's on Offer**
- permanent Full-Time, Monday to Friday 8:00 am - 16:00pm
- on-site secure parking
- ongoing training and career development encouraging you to feel confident
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every year at Christmas
- birthday leave off
**Your Next Steps**
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
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