Senior Service Delivery Lead
This is a key leadership position responsible for driving team performance and optimizing operational efficiency.
About the Role:
* Lead and develop a high-performing support team to meet or exceed customer service standards.
* Create and maintain consistent policies, processes, and best practices to ensure quality and excellence in customer support.
* Serve as an escalation point for complex customer issues, ensuring timely and satisfactory resolutions.
* Collaborate with product and development teams to identify areas for improvement, track enhancement requests, and participate in user acceptance testing (UAT) for new releases.