Join a national Australian property developer
- Work part-time 4 days per week
- Based in Broadbeach just 100m from the beach
**About the business**
AVID Property Group (AVID) is an award-winning Australian developer responsible for a diversified portfolio of residential communities in key growth precincts across Australia.
Having delivered $2.6 billion worth of projects over the past 13 years, AVID's current portfolio includes more than 14,300 residential blocks and a gross revenue pipeline of $4.9 billion.
With 38 projects across the eastern seaboard, AVID has a diverse mix of developments, including masterplanned communities, completed homes and apartments.
Led by highly experienced senior management, AVID deliver exceptional communities, valuable shareholder returns and wonderful environments for its customers.
**About the role**
We have a fantastic opportunity for a switched on Customer Service Representative to join the Gold Coast team. This role is working 4 days per week that will:
- Onboard our customers ensuring they understand their obligations and introduce them to our customer journey portal
- Build rapport and ongoing relationships with our customers
- Provide exceptional customer experience
- Receive and respond to incoming customer queries
- Provide customers regular updates regarding progress of their purchase
- Upload and update various content into community portals
- Analyse and diagnose customer requests and field to appropriate case owner
- Co-ordinate valuation inspections
- Assess and understand the needs of customers
- General administration and data processing duties
- Provide ongoing admin support to the team
**Skills and experience**
To be successful in this role you will have:
- Experience in delivery of great telephone customer service, both inbound and outbound
- Passion for providing exceptional customer service and experience
- Previous experience with CRM systems (Salesforce desirable)
- Excellent oral communication skills with emphasis on telephone communication
- An approachable demeanour with a "can-do" attitude
- Intermediate to advanced computer skills (Microsoft Suite)
- Ability to adhere to and work within tight timeframes
- High attention to detail, ensuring accurate inputting of information and data processing
- Ability to work autonomously and fast paced to adhere to deadlines
**Benefits and perks**
We offer a competitive suite of benefits to enhance the wellbeing and lifestyles of our people including but not limited to a health and wellbeing allowance, flexible work arrangements, parental leave and an online learning membership.
**Are you keen to join us?