Job Description:
We are seeking a talented and motivated Customer Service Team Lead to join our team. In this role, you will be responsible for leading a high-performing team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.
About the Role:
This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and leading a team to achieve results. You will work closely with other teams to ensure seamless communication and collaboration across the business.
Key Responsibilities:
* Sales Support: Provide excellent sales support to customers by answering their questions, resolving issues, and making recommendations
* Team Leadership: Lead and manage a team of customer service representatives to ensure they have the necessary skills and knowledge to provide exceptional customer experiences
* Operational Excellence: Ensure that all operational processes are followed and maintained to deliver exceptional customer experiences
* Performance Management: Monitor and improve the performance of the customer service team to meet or exceed targets
Benefits:
* Competitive Salary: A competitive salary package that rewards your hard work and dedication
* Opportunities for Growth: Opportunities to grow and develop your career in a dynamic and fast-paced environment
* Collaborative Team: Work with a collaborative and supportive team that values open communication and teamwork
* Professional Development: Access to training and development programs to help you build new skills and knowledge
Requirements:
* Strong Communication Skills: Excellent verbal and written communication skills to interact with customers and colleagues
* Leadership Experience: Proven leadership experience and ability to motivate and inspire a team to achieve results
* Problem-Solving Skills: Strong problem-solving skills to resolve customer issues and improve operational processes
* Adaptability: Ability to adapt quickly to changing priorities and circumstances