Overview
Opportunity for an experienced LMI Claims Specialist to join QBE's Lenders' Mortgage Insurance team. The role involves assessing and managing complex LMI claims, providing technical expertise, insights and coaching to LMI colleagues, and working closely with customers and lenders. The role supports delivering outstanding customer outcomes, governance, and continuous improvement across LMI claims processes while meeting legal, regulatory and ethical requirements.
Responsibilities
* Assess and manage complex LMI claims end to end, including property realisations and claim submissions, ensuring accuracy and timeliness.
* Provide technical leadership, coaching and mentoring on complex claims matters.
* Ensure compliance with all legal, regulatory, industry and QBE policy requirements.
* Identify policy gaps, contribute to process improvements, and maintain LMI claims manuals, policies and lender guides.
* Manage claim escalations, inbox workflows, customer queries and key stakeholder interactions.
* Deliver claims insights, identify emerging trends and lead indicators to support effective risk management.
* Support audits, operational and contractual reporting, and complaint handling with effective stakeholder engagement.
About You
* You are a technically strong LMI or mortgage claims professional with attention to detail and a focus on quality outcomes.
* Experience in retail property lending, banking or LMI-related roles.
* Proven experience in mortgage or LMI claims assessment and property realisations.
* Strong knowledge of the mortgage lifecycle, including origination, hardship, arrears and property realisations.
* Understanding of relevant regulations (e.g. NCCP, Privacy Act, GICOP, Insurance Contracts Act).
* Experience holding a Delegated Credit or Underwriting Authority (preferred).
* Advanced problem-solving, strong communication and coaching capability with a collaborative, team-focused approach.
Benefits
* Hybrid working, combining work from home and in-office to support work/life balance.
* Life Leave to support life events and annual leave for rest.
* 18 weeks' gender-equal flexible leave for all new parents, including paid super.
* Discounts on insurance products, car hire, hotels, goods and services.
About Equality and Inclusion
QBE recognises the value of diverse perspectives and is committed to an inclusive workplace where everyone feels valued and respected. If we can provide support with access requirements or alternative work arrangements, please contact recruitment@qbe.com.
Application Information
Application Close Date: 29 / 04 / 2026 11:59 PM. To apply, click Apply and follow the steps. QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction.
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