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As the Part Sales Coordinator, under the guidance of the Part Sales Supervisor, you'll spearhead the delivery of top-notch service to our valued WesTrac Customers, ensuring an unparalleled experience.
In this pivotal customer-facing and phone-based role, you'll locate and identify machine parts, providing cost-effective solutions for swift delivery. Additionally, you'll process all parts orders and inquiries promptly and accurately.
Roster
Monday-Friday, 8-hour days (Full Time Permanent)
Location
Parts Distribution Centre, South Guildford WA
What you’ll do:
Deliver exceptional service to WesTrac customers, ensuring a superior experience
Identify and locate machine parts efficiently, providing cost-effective solutions
Ensure swift delivery of parts to meet customer needs
Handle customer inquiries and parts orders promptly and accurately
Maintain meticulous attention to detail in processing orders
Collaborate with the Part Sales Supervisor to achieve team goals
Engage in both customer-facing and phone-based interactions to support sales activities
Skills and Experience:
Proven expertise in customer service within sales or service realms, showcasing adeptness in influencing and negotiating positively
Exceptional conflict resolution skills and a proven track record in navigating challenging scenarios
Preferable background in automotive or mining industries
A solution-oriented mindset, demonstrating proactive problem-solving abilities
Flexibility to embrace a rotating roster and overtime as needed
Proficiency in computer skills, including MS Office, inventory management, and warehouse systems
Our Benefits include but are not limited to:
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance, and over 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness – Discounts with BUPA, Fitness Passport for gyms across Australia, and EAP support for you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, and Training & Upskilling through WesTrac Institute.
Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave, and Employee Share Purchase Plan opportunities.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
We celebrate diversity and foster an inclusive culture where employees can be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and culturally diverse backgrounds. WesTrac is a WORK180 endorsed employer committed to diversity, inclusion, and equality.
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