Play a key role in supporting care, clarity, and connection.
Employment Type: Permanent Full Time
Position Classification: Admin Officer Level 3
Remuneration: $71,072.43 - $73,287.41 per annum + super
Hours Per Week: 38
Location: Mater Mental Health Centre, Waratah
Requisition ID: REQ646610
Applications Close: Thursday, 30th April 2026
Where You'll Be Working
The Mental Health Clinical Information Department is based at the Mater Campus in Waratah and plays a vital role in supporting mental health services across the district. You'll be part of a friendly, flexible, and collaborative team that values respect, teamwork, and continuous improvement.
Working alongside colleagues in clinical coding, revenue, digital medical records scanning, administration and reception, you'll be an integral part of a well‐connected team focused on delivering accurate, timely and high‐quality information services.
About The Role
As a Patient Liaison Officer, you will take the lead in coordinating inpatient revenue processes across key mental health facilities, including the Mater Mental Health Centre, Intermediate Stay Mental Health Unit, and Residential Eating Disorders Centre.
This is a dynamic and rewarding role where you will:
* Coordinate inpatient revenue requirements and liaise with Medicare, private health funds, and internal stakeholders
* Deliver high‐quality customer service to patients, families, carers, and multidisciplinary teams
* Support digital medical record quality assurance processes
* Assist with release of information requests and reception duties
* Manage a high‐volume workload while balancing competing priorities
You'll be working closely within the Clinical Information team and reporting to senior team members within the department.
About You
You are an experienced administration professional who brings a positive attitude and thrives in a team environment. You're confident communicating with a wide range of people and can stay organised and focused in a fast‐paced setting.
You Will Demonstrate
* Strong administrative skills and attention to detail
* Excellent communication and interpersonal abilities
* A proactive, flexible and solutions‐focused approach
* The ability to work both independently and collaboratively
* Confidence managing competing demands and problem‐solving
While experience in mental health is not essential, an understanding of mental illness and its impact on patients and families will be highly regarded.
Support And Development
* Structured orientation and mandatory training
* Online systems training
* Hands‐on learning through a buddy system
* Access to detailed procedures and guides
What We Can Offer You
* Sustainable Healthcare: Together towards zero
* Proximity to shopping and other services
* Monthly Allocated Days Off (for full‐time employees)
* 4 weeks annual leave (pro‐ratio for part time employees)
* Paid parental leave (for eligible employees) - giving you the opportunity for true work‐life balance
* Salary packaging options – up to $11,600 plus novated leasing
* Fitness Passport for health and well‐being – discounted gym options for you and your family
* Employee Assistance Program (EAP) for staff and family members
Additional Information
* An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
* To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
* We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
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