Front office receptionist

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

As a Front Office Receptionist, you will be the face and first point of contact for the RACV Cobram Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk.

• Check in and check out members, answering all calls and assisting with requests and general enquiries.
• Respond to after‐hours phone enquiries after 6pm and handle after‐hours bookings received via email.
• Lock up various areas of the resort such as the swimming pool and manage after‐hours bookings.
• Rostered to meet peak and flow of business demands; shifts vary across a 7‐day rotating roster in the afternoons/evenings, weekends and public holidays.

• Opportunity to join during an exciting time of growth
• Ongoing training and career developing opportunities
• Experience in a reception role is highly desirable
• Availability Thursday – Sunday desirable
• Opera booking system knowledge would be an advantage
• A desire to deliver a high level of customer service
• Excellent administration and organisational skills
• A high attention to detail
• Team player and work well under pressure

As Victoria's largest member organisation, our aim is to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.

Our nine RACV Resorts are an integral part of making this ambition a reality, offering guests unique dining experiences, luxury day spas and more at discounted member rates.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.