Who we are looking for
We are seeking individuals with a strong client service focus, sound judgement and the ability to work effectively as part of a team. You will have good communication skills and the ability to provide clear, accurate and professional assistance to parliamentary clients. You will need to demonstrate initiative, flexibility and the ability to manage competing priorities. An interest in parliamentary processes and a commitment to working impartially are essential. You will be motivated to learn, take feedback on board, and develop your skills within a supportive team environment. At the PSL5 level, you will work with guidance and support from more senior staff, while being expected to manage your own tasks and contribute positively to team outcomes.
At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.
Job Specific Requirements
* Ability to perform overtime shifts (5 pm to 8 pm) during parliamentary sitting weeks.
* Ability to undertake interstate travel to electorate offices (Driver's License preferable).
* Experience delivering training to clients and/or providing information or research services and/or a recognised library and information qualification will be highly regarded.
* The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
Duty Statement
* Contribute to the delivery of a structured program of outreach and training for parliamentarians and their staff (online and in person) to promote the use of library services and products by: coordinating the welcome and onboarding of new clients, providing general and tailored training to library clients, acting as a relationship manager for library clients, developing strong working relationships with offices, proactively investigating their requirements and working collaboratively with Library colleagues.
* Contribute to the delivery of the Library's front of house services by: providing general assistance and support to Library clients (in person, online and by phone), monitoring, allocating and responding to loan, reference and research requests and assisting with circulation, document delivery and inter‐library loans. Supporting the Director, Client Services and Engagement, including by training staff, acting as an escalation point for lower‐level staff, problem‐solving and seeking advice as necessary.
* Deliver high‐quality information services for clients and internal stakeholders by undertaking less complex research tasks (including identification, retrieval, analysis and synthesis of information).
* Contribute to corporate activities, including providing support to the senior officers in the Parliamentary Library and performing other duties as directed.
Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.
Selection Criteria
* Demonstrated commitment to, and experience in, providing services with a strong client‐service focus.
* Personal and professional qualities: works under limited supervision and manages competing priorities; possesses a strong client service ethic; demonstrates good judgement; committed to professional development.
* Cultivates productive working relationships: works collaboratively and flexibly; values diversity; resolves conflict constructively.
* Effective written and oral communication skills: communicates clearly and succinctly; tailors responses according to client requirements; negotiates persuasively.
* Understanding of the parliamentary and political environment, and ability to deal sensitively, impartially and confidentially with controversial issues.
* Eligible qualifications and/or other requirements: Ability to perform overtime shifts (5 pm to 8 pm) during parliamentary sitting weeks. Ability to undertake interstate travel to electorate offices (Driver's License preferable). Experience delivering training to clients and/or providing information or research services and/or a recognised library and information qualification will be highly regarded. The successful applicant will be required to obtain and maintain a Baseline security clearance.
What we can offer
* flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
* ongoing opportunities to learn and develop new capabilities
* a competitive remuneration package
* free on‐site parking
* free gym membership and access to recreational facilities available at APH
* childcare (pending availability), banking services, post office, value‐for‐money dining options and more available at APH.
Salary: $92,450 – $99,185 per annum.
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