Join to apply for the Guest Service Agent role at NRMA Parks and Resorts
4 days ago Be among the first 25 applicants
* With your experience, create an impact on our guests in this hands-on and detail orientated role
* Ensure our guests have a great experience and make holiday memories
* Find your balance in this casual role, offering 15-24 hours per week
Job Description
* Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
* Answer phone and email enquires promptly and professionally
* Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
What You’ll Bring
* Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
* A reputation for providing excellent customer service, engaging in great conversations with our guests
* Creativity and leadership skills to assist with and run children activity programs during school holidays and long weekends (arts & crafts, scavenger hunts, sport games)
* Willingness to go above and beyond for our guests and to also support the Team
* A vibrant attitude with the ability to work effectively as part of a busy team
* Certificate II in Hospitality (Operations) or equivalent experience
* Problem solving skills including the ability to apply mathematical skills in a workplace context
* Flexibility to work across other areas of the business if required
What’s in it for you? Benefits
* Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
* Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
* Our reward and recognition program 'My Thanks'
* Employee referral program where you may be eligible for a referral bonus of up to $2,000
* Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.
Know You Belong
At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. #J-18808-Ljbffr