Customer Support Representative Opportunity
We are seeking a motivated customer support representative to join our team. This is an office-based role supporting customers and dealers with inbound queries and delivering exceptional service.
Key Responsibilities:
* Handle inbound customer calls ensuring a professional level of service at all times
* Resolve or escalate customer and dealer queries via phone email and other channels
* Log and report customer concerns updating CRM records accurately
* Provide product information and process technical support and service requests
* Allocate service jobs to service agents or refer to service delivery
* Adhere to all internal processes and procedures
Required Skills and Qualifications:
* Strong telephone communication skills with the ability to manage conflict
* Excellent attention to detail time management and team collaboration
* Proficiency in Microsoft Office Excel Outlook SAP CRM experience highly regarded
* Basic product knowledge componentry fault codes nomenclature an advantage
Benefits:
* $34 per hour with a clear pathway to permanency
* Join a supportive team within a leading manufacturing organisation
* Office-based role with varied start times to suit your lifestyle
Why Choose Us:
* Competitive hourly rate
* Opportunities for career advancement
* Collaborative work environment