We are seeking a highly motivated Customer Service Manager to join our dealership team. This position is responsible for ensuring every customer enjoys a seamless and exceptional experience from start to finish. The successful applicant will be placed in either the Sales or Service Department, in alignment with their strengths/preferences and the business's requirements.
About the role
As the Customer Service Manager, you will oversee the entire customer journey – from the moment they walk through our doors to the moment they drive away satisfied. Your role will include greeting customers, managing their check-in and check-out processes, processing invoices, and ensuring a professional and efficient experience, whether they are here for a service appointment or to purchase a vehicle.
Key Responsibilities
* Provide a warm and professional welcome to all customers.
* Manage the check-in and check-out process for service; or
* Coordinate appointments for our sales customers.
* Prepare, process, and finalise invoices accurately and efficiently.
* Liaise with the service and sales teams to ensure smooth workflow and communication.
* Proactively resolve customer queries and concerns, ensuring a positive outcome.
* Maintain exceptional presentation and professionalism at all times.
* Monitor customer satisfaction and implement improvements where needed.
What we're looking for
* Proven experience in customer service, ideally within the automotive industry.
* Exceptional communication and interpersonal skills.
* Strong organisational and time management abilities.
* Ability to multitask in a fast-paced environment.
* A positive attitude with a passion for delivering outstanding customer experiences.
What we offer
* Be part of a supportive and friendly dealership team.
* Ongoing training and professional development.
* Competitive remuneration package.
About us
Midwest Auto Group is a well-established and reputable Automotive Dealership in Geraldton, Western Australia. Known for our commitment to excellence and customer satisfaction, we pride ourselves on our industry expertise, innovative solutions, and the talented people who make up our team. Join us on our journey as we continue to expand and redefine the customer experience in the automotive industry.
If you have the drive to create memorable customer experiences and thrive in a dynamic automotive environment, we'd love to hear from you
Simply click "Apply now" or send your resume and cover letter to
* Please note only shortlisted candidates will be contacted