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Global Talent Acquisition | APAC, Australia Recruitment | ATS & Sourcing Tools | Stakeholder Management | Recruitment Analytics
Job Title: Customer Support Engineer – ADMS/EMS/SCADA
Location: Sydney or Melbourne, Australia (Preferred)
Job Type: Full-Time | On-Call Rotation Support
Role Summary:
We are looking for an experienced Customer Support Engineer to support GE ADMS/EMS platforms including PowerOn Fusion (PoF), PowerOn Advantage (PoA), and e-terra systems. The ideal candidate will have deep domain expertise in SCADA, DMS, OMS, and EMS systems, with hands-on experience supporting real-time electrical grid applications. You will be the front-line technical resource to ensure the stability and performance of mission-critical systems for utility clients.
Key Responsibilities:
* Provide technical support for GE ADMS/EMS products including SCADA, OMS, DMS, DNAF, Storm Assist, and DER systems.
* Address customer-reported issues through analysis, troubleshooting, and implementation of fixes or workarounds.
* Work in on-call rotation for emergency support outside business hours.
* Diagnose and resolve intermediate to advanced technical problems across hardware, software, and network layers.
* Collaborate with engineering teams to escalate and resolve complex product defects.
* Mentor junior staff and share knowledge via documentation and training.
* Maintain personal case load and ensure timely follow-ups with customers.
* Write technical documentation and contribute to knowledge base systems.
* Interface with customers to ensure satisfaction, acting as a technical leader in resolving issues.
Technical Skills Required:
* Experience with GE ADMS/EMS tools such as PoF, PoA, e-terra.
* Strong knowledge of SCADA, DMS, OMS, and grid modeling tools.
* Familiarity with both Transmission and Distribution electrical grids.
* Proficient in Linux, Windows, Oracle, SQL, Jasper Reports, Cassandra.
* Network troubleshooting knowledge (TCP/IP, DNS, routing, LAN, Active Directory, firewalls).
* Understanding of NERC CIP standards and compliance practices.
Soft Skills:
* Strong communication and customer engagement skills.
* Ability to work independently with minimal supervision.
* Leadership skills to strategize and solve recurring problems.
* Excellent analytical and troubleshooting abilities.
* Positive attitude in high-pressure situations.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media
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