Delivering exceptional customer experiences is at the heart of this role. As a trusted advisor, you will play a vital part in understanding customers' current and future goals and designing tailored solutions to meet their needs.
Main Responsibilities:
* Develop win-win solutions for both the bank and customers by providing personalized advice and support.
* Support customers with digital literacy and online banking skills in an ever-changing environment.
* Guide customers through bespoke lending solutions, exploring tailored personal loan and credit card options.
* Pursue ongoing learning and development opportunities to advance your career.
* Foster connections with customers and the community, supporting local initiatives and events.
Requirements:
* A proven ability to achieve sales results through customer-focused solutions.
* The confidence to communicate effectively with customers face-to-face and over the phone.
* Ability to build strong relationships with customers and colleagues quickly.
* Enthusiasm to understand and communicate the unique aspects of our business model.
* Drive for collaboration and teamwork.
* Experience in consumer lending is beneficial but not essential.
About Our Business Model:
We operate on a shared revenue model based on profit-with-purpose, reinvesting profits into local communities to fund initiatives.
Why Work with Us:
* Make a meaningful impact where your work benefits customers and communities.
* Be part of a diverse, values-driven team.
* Career opportunity and flexibility with supportive policies.