With strong growth underway, an exciting opportunity has opened for an experienced Groups Manager to lead inbound travel programs, creating tailored group experiences across diverse markets.
You'll oversee end-to-end group logistics, manage key supplier relationships, and ensure exceptional service for international partners all while leading and developing a high-performing team.
Key Responsibilities
* Oversee and coordinate the delivery of inbound group tours across Australia.
* Manage group costings and ensure profitability targets and margins are achieved.
* Provide training on systems, itinerary planning, supplier relations and group costings.
* Conduct performance reviews and ongoing coaching.
* Build a collaborative, accountable and solutions-focused team culture.
* Ensure the team maintains strong product knowledge across Australian destinations.
* Contribute to strategies that drive revenue growth and operational efficiency.
* Act as a key operational contact for international agents and wholesale travel partners.
* Maintain strong long-term supplier and industry partnerships.
* Represent the organisation at industry events when required.
Skills & Experience
* Minimum 5+ years experience in inbound tourism, tour operations or destination management.
* Proven experience managing group travel programs and complex itineraries, including itinerary planning, supplier negotiation, and group costings.
* In-depth knowledge of Tourplan for group travel operations.
* Strong leadership experience with the ability to mentor, support, and develop team members.
* Excellent knowledge of Australian destinations, tourism products and suppliers.
* Demonstrated ability to manage international travel partners and supplier relationships.
* Commercially minded with the ability to manage budgets and group profitability.
What's on Offer
* Competitive Salary – $100K - $110K + Super
* Flexible Working – Remote working environment with occasional meetings as required
* Career Growth – Leadership opportunity within a growing inbound tourism organisation
* Impact & Culture – Opportunity to shape team structure, operational processes, and service standards within a collaborative environment
Apply now or email your CV to jaimee@traveltraderecruitment.com.au
Call 02 9119 8744 for a confidential chat
Only applicants with full Australian work rights and Travel industry experience will be considered.
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