Job Description
We are seeking world-class technical experts to support our products and solutions. As a technical solutions engineer, you will drive the success of our customers through passion and teamwork, ensuring quick response times.
You will work with a diverse team of top-notch engineers who act as our customers' champions. You will also collaborate with software/hardware engineering, product management, customer engineering, and sales teams to deliver exceptional customer satisfaction.
Key Responsibilities:
* Respond to customer inquiries via telephone or email.
* Resolve customer concerns raised during installation, operation, maintenance, or product application issues.
* Troubleshoot problems with hardware equipment and software applications.
* Document customer communication and recurring technical issues to support product quality programs and development.
Required Skills and Qualifications:
Technical Expertise:
* Working knowledge of networking industry, products, and protocols.
* Minimum 3+ years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
* Familiarity with AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, Ethernet, EVPN, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST, VARP, VRRP, VLAN, VRF, VXLAN.
Additional Requirements:
* Strong analytical mind for troubleshooting complex customer environments.
* Able to triage and balance communications needs of each case.
* Excellent written and verbal communication skills.
* Collaborative approach and ability to work closely with other teams.
Education:
Bachelor's degree in a technical field (CS/Networking preferred) or related field. Industry certifications are preferred.
Benefits:
* Global company and market leader.
* Fantastic workplace culture.
* Flexible working arrangements.
* Great career prospects.
* Excellent facilities with modern tools of the trade.
Australian Work Rights:
Candidates with Australian Citizenship, Australian Permanent Residency, or demonstrable legal entitlement to work in Australia for the duration of employment will be considered for roles in Australia.