Company Description
FinancElite Pty Ltd is dedicated to helping individuals achieve financial freedom through easy-to-understand and accessible loan products. We specialize in offering customized solutions that align with our clients' financial goals, whether it's purchasing a new home, refinancing, consolidating debt, or pursuing investment opportunities. Our expertise spans various financial products, including home and investment loans, commercial finance, construction loans, and insurance services. With a focus on building strong, long-term relationships, we handle all the administrative processes and research to ensure a seamless customer experience. Together with our clients, we aim to make their financial aspirations a reality.
Role Description
This is a part-time on-site role based in Adelaide, SA, for a Customer Service Representative. In this role, you will be responsible for providing exceptional support to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. Key duties include managing client communication, maintaining positive customer relationships, and assisting with administrative tasks to aid in delivering tailored lending solutions. The role also requires collaborating with the broader team to meet client expectations and uphold the company's commitment to excellent service.
Qualifications
* Strong skills in Customer Service, Customer Support, and Customer Experience
* Proficiency in ensuring Customer Satisfaction and managing interactions effectively
* Demonstrated ability to build and maintain positive client relationships
* Excellent verbal and written communication skills
* Strong organizational and multitasking abilities
* Basic knowledge of financial services or lending would be an advantage
* Ability to work collaboratively within a team and contribute to a positive work environment