Job Description
What's the role?
This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.
The Head of B&W Change Strategy & Execution, part of the Chief Transformation Office, will support the UNITE Business Design to help shape the UNITE program to drive commercial, customer and technology outcomes that result in a simplified bank.
* Lead end-to-end change management to deliver on the UNITE program's strategic objectives for Commercial, SME, and Small Business
* Develop and maintain the overall change strategy and plan for B&W, including defining change objectives and risks, articulating customer and banker value propositions, and designing retention and readiness activities
* Design and deliver best practice change approaches for each initiative, including communications and training
* Coordinate UNITE communications, training, corporate affairs, marketing, and customer support across B&W to ensure optimal change outcomes
* Contribute to a single view of change across UNITE, non-UNITE, and BAU activity
* Engage with key stakeholders across distribution, operations, and product teams
* Ensure change delivery governance requirements are met
* Report on change portfolio execution to the GM, UNITE Business Design
* Drive change opportunities to optimise speed, cost, quality, and benefits realisation to meet Group strategic objectives and priorities
What do I need?
* Experience in Transformation Delivery & Change with strong stakeholder management skills
* Experience in complex enterprise transformation, with an ability to think and lead strategically
* Deep industry knowledge with a bias to Business Banking preferred
Create your future today
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If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
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