Job Summary
Field Service Technician will provide breakdown and general service for all makes of compressors and ancillary equipment, promoting Gardner Denver Service and ensuring customer satisfaction through quality workmanship. The technician has the authority to initiate action when a non-conformance is identified and recommend solutions through designated channels.
Responsibilities
Customer Service
* Provide after-hours call-out assistance and call-back availability when rostered on duty.
* Conduct overnight field trips to service breakdowns, maintenance and customer support.
* Promote and sign up medium- to long-term customers under the Air Cover preventative maintenance plans.
* Provide customer support (internal and external) for the assigned equipment.
* Complete all documentation and administrative requirements.
* Pass sales leads onto sales staff.
* Achieve weekly and monthly productivity targets.
* Ensure company-owned equipment & premises are kept clean, presentable and serviceable.
* Train, support, coach and mentor new and existing colleagues.
Breakdown, Maintenance & Repair
* Install, repair and maintain the range of compressors.
* Support the day-to-day running of the GD Service Business Team and carry out fault finding and repairs when a breakdown occurs.
* Carry out technical preventative maintenance and general service work.
* Ensure that sites where servicing is performed are left clean and tidy.
Health, Safety & Environment
* Conduct risk assessments and ensure the working environment is safe at all times.
* Maintain safety compliance with relevant legislation and regulations.
* Eliminate risks by conducting housekeeping and working with the customer's line manager to mitigate hazards before commencing work.
* Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system.
* Participate and conduct safety audits for assigned areas.
Reporting
* Submit risk assessments and job safety analysis within 48 hours of completion.
* Submit timesheets daily of hours worked, work conducted, location and job number.
Qualifications
* Knowledge of compressors or similar is essential.
* Ability to converse and communicate technical and product information to customers internally and externally.
* Intermediate computer skills (Word, Excel & PowerPoint).
* Demonstrated analytical and problem-solving skills.
* Problem-solving and able to determine root cause.
* Organised self-starter.
* Trade qualifications: Cert III – Fitter and Turner with a minimum of 5 years maintenance experience.
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