Customer Service Coordinator
Coates Mount Louisa, Queensland, Australia
About Us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
The next step in your career starts here...
12 month fixed term contract position
Monday to Friday
Competitive base salary
Responsibilities
As the first point of contact for customers at our Townsville branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.
Addressing customer needs in person, by phone and email
Generating hire schedules, quotes, and invoicing
Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
Assisting customers and colleagues in the yard with loading equipment (occasionally)
Liaising with suppliers to support our customers
What You'll Get In Return
Development and career progression pathways
Access to employee discounts, benefits and wellbeing programme
Purchased additional leave programme
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
What You'll Bring To The Role
Previous face-to-face customer service experience
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)
Capability to learn and absorb technical information
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all. Visit careers.coates.com to learn more about our values and opportunities.
Benefits For All
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industry
Construction
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