Providing exceptional customer service is a key aspect of this role.
About the Job
This position involves ensuring every guest feels valued and supported from check-in to departure. Key responsibilities include greeting guests warmly, communicating effectively with colleagues and guests, and promoting hotel services and amenities. Handling reservations and managing guest accounts are also essential components of this job.
Responsibilities
* Greeting Guests: Roll out the red carpet for our guests, making them feel like VIPs throughout their stay.
* Communication: Collaborate effectively with colleagues and guests to ensure seamless teamwork and excellent service delivery.
* Promotion: Have a deep understanding of hotel services and amenities to promote them accurately and enthusiastically to guests.
Requirements
* Experience: Previous experience in hotel front desk operations is highly valued.
* Skills: Innovative approach to exceeding customer expectations, ability to work collaboratively within teams, and independence in completing tasks.
Benefits
This role offers opportunities for professional growth and development in a dynamic environment. By joining our team, you will have the chance to gain valuable skills and experience while delivering exceptional customer experiences.