Job Role Summary
This position is responsible for overseeing the entire accounts receivable process across multiple services, including aged care, community and independent living.
Key Responsibilities:
* Acknowledge and discharge customers in Epicor software for various care types.
* Generate billing statements on a fortnightly, daily and monthly basis for residents and community members.
* Process direct debits and maintain accurate records within Epicor.
* Handle EFTPOS payments, sundry invoicing, workers compensation and vehicle charges.
* Process refunds related to RAD, community and probate payments in accordance with company policies and legislation.
* Generate statements, follow up on outstanding debts and manage rejections.
* Manage correspondence with Services Australia via post and Proda, updating customer accounts accordingly.
* Provide support to the Finance team, assist with reconciliations, reporting and general tasks.
Requirements:
* Certificate III or IV in Accounting, Finance or Business (desired) with prior experience in accounts receivable or general accounting.
* Essential experience in aged care with a strong working knowledge of government billing processes for RAD, DAP, BDCF and MTCF.
* Solid understanding of basic accounting principles and reconciliation procedures.
* Proficiency in using financial/accounting software similar to Epicor.
* Strong communication skills for interacting with residents, families and internal teams.
* Demonstrated customer service focus, managing sensitive and complex queries professionally.
* Able to work independently while contributing effectively as part of a team.
* Excellent time management and organisational skills, handling multiple priorities and deadlines.