Associate Director Agile Chapter Leadership Employment Type: Ongoing Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Grade: Clerk 11/12 Salary Range: $149,739 - $173,174 p.a. base salary dependent on experience, plus 12% superannuation. The opportunity We are excited to invite applications for the opportunity of Associate Director Agile Chapter Leadership working for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. You will provide leadership and direction in both the ongoing implementation of new ways of working for the whole agency which is leverages the Scaled Agile Framework (SAFe). This role also requires the individual to lead a team focused on continuous improvement of how the whole delivery portfolio operates and partner with all areas of the organisation to ensure ongoing uplift and alignment as a key strategic focus. Additionally, you will work with all Senior Managers in the agency to ensure that chapter focused capability initiatives are proactively delivered with a focus on delivery consistency and predictability. Day to Day Responsibilities Lead a team of transformation experts to develop ongoing continuous improvement measures Oversee the end-to-end implementation of the Government Technology Platforms Ways of Working transition. People leadership for immediate team and broader directorate, actively participating in Agile Chapter leadership team Represent senior leaders as required, providing expert, actionable advice and recommendations to executives Develop and mature reporting and analytics metrics that support identification of efficiencies opportunities and leverage data to provide recommendations to executive leaders What you will bring to this role Demonstrated experience in leading transformation, change and people in a digital delivery environment. You will use your Agile delivery experience to influence ongoing uplift of the organisational operating model, while developing high trust relationships with senior leaders across the portfolio. Experience in leading and representing the team as a delegate for senior leadership to promote initiatives that enhance the value of government platforms, products, and services Experience in designing and implementing long-term strategies to ensure value for money and predictable outcomes and minimising operational risk Essential experience Scaled Agile Framework (SAFe) qualifications (SPC Desired) and proven experience delivering in a SAFe organization Significant experience in building effect networks and negotiating with senior leaders to achieve mutually beneficial outcomes AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application. Please attach your resume and a cover letter demonstrating how your skills and experience aligns with the role. Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.Sankarankutty@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday 16th December 2025 at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sujatha.Sankarankutty@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process