Customer Service Expert
We are seeking a highly skilled Customer Service Expert to join our team. As a Customer Service Expert, you will be responsible for building and maintaining strong relationships with customers, providing exceptional service, and guiding them through the lending process.
About the Role
* This is a permanent, full-time opportunity located in Gladstone, QLD.
* You will work closely with customers to understand their banking needs and provide personalized solutions.
* You will apply your credit analysis skills to achieve positive lending outcomes and develop strong community and branch relationships to support lending goals.
Key Responsibilities
1. Build and nurture a pipeline of lending leads using our CRM system.
2. Guide customers through the lending process, ensuring a smooth experience.
3. Apply credit analysis skills to achieve positive lending outcomes.
4. Develop strong community and branch relationships to support lending goals.
Required Skills and Qualifications
* Extensive experience in customer service or sales.
* High understanding of lending products, policies, and regulations.
* Ability to build rapport quickly with customers and colleagues.
* Strong credit analysis skills.
* Knowledge of small business offerings.
* Consumer lending experience is essential.
Benefits
We offer a range of benefits, including health and wellbeing support, access to our corporate university, and opportunities for career growth and development.
About Us
We are committed to diversity and inclusion, and we encourage applicants from all backgrounds to apply. We value community impact and believe in supporting local growth and development.