Job Description
The Shift Supervisor role is a key position within our fast-paced and dynamic team. As a leader, you will be responsible for the day-to-day operations of the restaurant, ensuring that all tasks are completed efficiently and effectively.
Main Responsibilities:
* Recruitment, induction and training/development of employees in line with our brand's training requirements – leading by example
* Creating and managing staff schedules to ensure optimal coverage
* Checking in deliveries, order matching and daily banking to maintain accurate records
* Preparing required paperwork in relation to stock and sales
* Managing cash balances and minimizing wastage to optimize profitability
* Ensuring 100% compliance with our brand's guidelines and council regulations
* Performing inventory management and stock control, including weekly stock takes and reports
* Analyzing the Weekly Sales & Inventory Report to identify areas for improvement
* Directing and undertaking housekeeping activities to maintain a clean and welcoming environment
* Implementing in-store marketing materials and point-of-purchase displays in line with campaigns
* Ensuring safety procedures are followed to prevent injury and provide a safe work environment
* Promoting high levels of customer service among employees
* Handling unresolved and escalating customer complaints
* Delivering a high standard of service when dealing with products, sales, inquiries and catering to customer needs
The Ideal Candidate
We are seeking a highly motivated and experienced Shift Supervisor to join our team. The ideal candidate will have excellent leadership skills, a strong understanding of customer service principles and the ability to work effectively in a fast-paced environment.
About Us
Please note that restaurants are independent franchises, and all applications are sent to the franchise owner or operator.