Contract Type
Contract
Reference
BH-******
IT
Negotiable
I'm working with a large Federal Government department to find a Solution Designer (ServiceNow/Azure Devops)
This is an initial 6 month contract with 3 x 6 month extension options.
Location: Adelaide, Brisbane, Canberra, or Melbourne
About the Role
Our client is seeking a hands-on
IT Solution Designer
to lead the design and implementation of an integrated change management automation solution using
ServiceNow DevOps Change Velocity
and
Azure DevOps
. You'll transform how they manage IT change by building automated, risk-based workflows that improve speed, reliability, and governance across the department.
What You'll Do
Design and implement workflows and business logic in ServiceNow to support automated ITIL Normal change requests triggered through Azure DevOps pipelines
Collaborate with ITSM stakeholders to define risk-based approval logic, automated scheduling, and deployment triggers
Ensure change request outcomes are accurately reflected in ServiceNow, including automated closures and manual review triggers
Customise Azure DevOps test plans to enable risk-based decision logic
Navigate complex stakeholder environments and advocate effectively for automation
Produce high-quality design documentation and contribute to policy updates
Essential Skills & Experience
Hands-on experience with
ServiceNow DevOps Change Velocity module
and integration with Azure DevOps or similar platforms
Strong understanding of
ITIL change management processes
and automation opportunities
Experience designing and implementing
workflows in ServiceNow
Familiarity with
Azure DevOps pipelines and test plans
Excellent
stakeholder engagement skills
, especially in change-averse environments
Ability to produce clear design documentation
To have your application considered, you will:
Be an Australian citizen
Have a minimum baseline security clearance
If this position sounds of interest to you, please APPLY NOW For more information, please contact Aimee Goff on or via email on aimee.goff @igniteco .com.
Ignite is Australia's preferred partner in recruitment and technology solutions across private and public sectors.
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