Account Relationship Specialist – Academic
Brisbane (primary) or Melbourne | Hybrid
About our Team
Our Academic Partnerships team works closely with universities and educational institutions across Australia to support teaching, learning and curriculum outcomes through trusted legal content, technology and AI-enabled solutions. We focus on long-term partnerships, retention and sustainable growth within the academic market.
If you enjoy managing existing accounts, building strategic partnerships and identifying growth opportunities, this could be the role for you.
About the Role
We are seeking an Account Relationship Specialist – Academic Partnerships to manage and grow a portfolio of university and educational institution customers within the academic market.
This role has a strong focus on relationship management and retention (approximately 80%), alongside new business and growth opportunities (approximately 20%). You will work closely with academic stakeholders to strengthen partnerships, expand product usage and support curriculum-aligned solutions.
This is a permanent, full-time position based in Brisbane (primary), with openness to Melbourne, and offers a hybrid working arrangement. Interstate travel is required as part of the role.
Responsibilities
Maintain and grow existing academic customer relationships, driving retention and long-term value
Identify and deliver upsell opportunities across the allocated territory, supporting overall sales targets
Build strategic partnerships within universities beyond traditional library relationships
Conduct virtual and in-person meetings with customers, academics, bookshops and other stakeholders
Understand customer needs, assess product usage and engagement, and align solutions accordingly
Maintain strong knowledge of the LexisNexis product suite, including AI-enabled offerings
Maintain accurate CRM records and provide customer insights and feedback
Success Criteria
Achieve territory sales and retention targets through strong relationship management, while building high-quality partnerships and identifying growth opportunities that maintain customer satisfaction and loyalty.
Requirements
Around 3+ years' experience in account management, relationship management, sales or a related role
Background or exposure to education, academia, law, or professional services (preferred)
Strong relationship-building, communication and negotiation skills
Confidence engaging with senior academic and institutional stakeholders
AI fluency and willingness to work with AI-enabled products and solutions
Valid Australian driver's licence and ability to travel interstate as required
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Discounted Health plan rate and Optical Assistance
Life assurance and income protection
Option to buy additional Annual Leave days
Volunteer leave and wellness initiatives
Birthday leave
Employee Assistance Program
Flexible working arrangements
Benefits for you and your family
Access to learning and development resources
Retail discounts and cashback offers
Global discounts and free wellbeing & learning classes
Electric Vehicle Novated Leasing
About the Business
LexisNexis Legal & Professional provides legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and advance the rule of law around the world.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
Apply now with your CV and cover letter outlining how your background aligns with the role.